Privacy Policy

We respect your privacy.

The Data integrity and Data security of our customers is paramount and also something we so much respect. We do not only respect it, but we protect it with every available resource/means. Every confidential information you share with us resides with us and us alone. We only collect information required of us by our regulators and must be legally in alignment with the law. We will only release any of such information to only those whom you have authorized us to release the information to. They include financial institutions you permit us to deal with, and other third-party service providers that provide certain specialized services for us. We made sure that we executed a strong Non-Disclosure Agreement with these service providers to protect our customers’ data. This policy does have a legal tone that reflects both the importance of the issue and it is consistent with recent federal legislation.

By accessing or using the Services, or by accepting our Terms and Conditions (the “Terms”) or any other terms that incorporate this Privacy Policy by reference, you agree on behalf of yourself and any organization that you represent (together, “you”) that you have read and understood this Privacy Policy and that you consent to the collection, use, and sharing of information as discussed below. If you do not agree with this Privacy Policy, do not access, or use the Services or the Platforms. This Policy will be incorporated into and made a part of our Terms and Conditions.

Personal Data

Under the Nigeria Data Protection Regulation, personal data is defined as:

“Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person”.

Who Is Responsible for Your Personal Information?

RELIANCE Microfinance Bank Limited is your data collector and controller and is responsible for processing your personal information described in this Privacy Policy. RELIANCE Microfinance Bank Limited uses the personally identifiable information you provide to communicate with you in response to your enquiries, to provide the services you request, and to manage your account. Any personally identifiable information gathered by RELIANCE Microfinance Bank Limited will be used for these purposes only. We will not disclose or divulge such data outside of RELIANCE Microfinance Bank Limited, other than to third party providers that assist us in providing the services. RELIANCE Microfinance Bank Limited does not share, sell, rent or trade personally identifiable information with third parties for promotional purposes.

Why does RELIANCE MFB Limited need to collect and store personal data?

For us to provide you with a service, we need to collect your personal data. When you sign up for any RELIANCE Microfinance Bank Limited Online Solution or other RELIANCE Microfinance Bank Limited service or promotion that requires registration, we ask you for personal information (such as your name, email address, phone number(s) and an account password). For certain services, such as Loans, or any other payment services, we require your debit or credit card information. We typically do not store this information and when we do, we ensure your personal data is secure and maintain the data in encrypted form on secure servers. We may combine the information you submit under your account with information from other RELIANCE Microfinance Bank Limited services or third parties to provide you with a better experience and to improve the quality of our services. In any event, we are committed to ensuring that the information we collect for use is appropriate for this purpose and does not invade your privacy.
In terms of being contacted for marketing purposes RELIANCE Microfinance Bank Limited would contact you for additional consent.

Will RELIANCE Microfinance Bank Limited share my personal data with anyone else?

RELIANCE Microfinance Bank Limited only shares personal information with other companies or individuals in the following limited circumstances:

We have your consent. We require consent for the sharing of any sensitive personal information.
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with the Nigeria Data Protection Regulation and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to

(a) satisfy any applicable law, regulation, legal process, or enforceable governmental request,

(b) enforce applicable Terms of Service, including investigation of potential violations thereof,

(d) protect against imminent harm to the rights, property or safety of RELIANCE Microfinance Bank Limited, its users or the public as required or permitted by law.

If RELIANCE Microfinance Bank Limited becomes involved in a merger, acquisition, or any form of sale of some or all its assets, we will provide notice before personal information is transferred and becomes subjected to a different privacy policy.

How will RELIANCE Microfinance Bank Limited use the personal data it collects about me?

RELIANCE Microfinance Bank Limited will process (collect, store and use) the information you provide in a manner compatible with the Nigeria Data Protection Regulation (NDPR). We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services. We will endeavor to keep your information accurate and up to date, and not keep it longer than necessary, but we depend on our users to update or correct their personal information whenever necessary. RELIANCE Microfinance Bank Limited is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

RELIANCE Microfinance Bank Limited only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. In addition to the above, such purposes include:

Providing our services to users, including the display of customized content;
Auditing, research, and analysis in order to maintain, protect and improve our services;
Ensuring the technical functioning of our network; and
Developing new services.

You can find more information about how we process personal information by referring to the supplementary privacy notices for certain services.

Log Information.

When you access RELIANCE Microfinance Bank Limited services, our servers automatically record information that your browser sends whenever you visit a website.

User Communications.

When you send email or other communications to RELIANCE Microfinance Bank Limited, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Affiliated sites

We offer some of our services in connection with other web sites e.g. Websites of our subsidiaries, sister company. Personal information that you provide to those sites may be sent to RELIANCE Microfinance Bank Limited in order to deliver the service. We process such information in accordance with this Privacy Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.

Under what circumstances will RELIANCE Microfinance Bank Limited contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure.

Want to know what Personal Data RELIANCE Microfinance Bank Limited holds about you?

RELIANCE Microfinance Bank Limited, at your request, can confirm what information we hold about you and how it is processed. If RELIANCE Microfinance Bank Limited does hold personal data about you, you can request the following information:

Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of Reliance Microfinance Bank LTD or a third party, information about those interests.
The categories of personal data collected, stored, and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
If we intend to transfer the personal data to a third party or international organization, information about how we ensure this is done securely. The Attorney General of the Federation will approve sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
How long the data will be stored.
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority (NITDA).
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.

Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What other data privacy rights do you have?

Although not always absolute, you also have some other rights. At any point, while RELIANCE Microfinance Bank Limited is in possession of or processing your personal data, you, as the data subject, have the right to:

Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
Correct your data in our custody that is inaccurate or incomplete.
Ask for the data we hold about you to be erased from our systems.
Restrict the processing of your personal data where certain conditions apply.
Have the data we hold about you transferred to another organization.
Object to certain types of processing, such as direct marketing.
Object to automated processing like profiling, as well as the right to be subject to the legal effects of automated processing or profiling.

Where a third party is involved in the processing of your personal data, all of the above requests will be forwarded, as appropriate, to the RELIANCE Microfinance Bank Limited Data Protection Officer.

Forms of ID needed for access.

RELIANCE Microfinance Bank Limited accepts the following forms of ID (but not limited to) when information on your personal data is requested: International Passport, driving license, national identity card, permanent voter card.

More information?

Please do not hesitate to get in touch with us via the contact page on our website if you have any questions or queries regarding our privacy policy.

To contact our Data Protection Officer, kindly address your request to “The Data Protection Officer” at 9B Alhaja Kofoworola/Olu Akerele Street, Behind Lagoon Hospital, Off Obafemi Awolowo Way, Ikeja, Lagos State, or send an email to dpo@reliancegroup.ng

For more information and details on any of our product and services, please contact our customer service representative today on:

+234-908-537-2380