Policy Notice This Policy Notice provide you with information on how your Personal Data is collected, used, stored, managed and transferred by the Bank and also explains how you can update your Personal Data with us and exercise your rights in respect of the Personal Data provided to us. Data Protection and Privacy Policy Personal Data Under the Nigeria Data Protection Acts 2023, Personal Data may be defined as: “Any information relating to an individual, who can be identified or is identifiable, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, psychological, cultural, social or economic identity of that individual”. Scope of Data Processing As a bank we are required by law to collect certain data for rendering financial services to data subject (i.e. our customer) or your level of engagement with us, we do process your personal data. Below is a table containing the major types of personal data, their purpose and the lawful bases for processing them: Who Is Responsible for Your Personal Information? Reliance Microfinance Bank Limited is your data controller and is responsible for processing your personal information described in this Privacy Policy. The Bank will on only respond to your enquiries based on your personally identifiable information provided to communicate with you, to provide the tailor made services you requested, and to manage your account. Any personally identifiable information gathered by the Bank will be used for these purposes only. We will not divulge or disclose such data to outsider, other than to third party providers that assist us in providing appropriate services. We do not sell, share, rent or trade personally identifiable information with third parties for their promotional purposes. Reliance Microfinance Bank (“the Bank”) recognizes the importance of safeguarding personal data and respecting individuals’ privacy rights. This Data Protection Policy outlines our commitment to protecting your personal data in accordance with various data protection laws and regulations, which may include but are not limited to: This policy establishes the framework for collecting, processing, storing, and managing personal data responsibly and in compliance with these laws. The bank respects your privacy and will endeavor to protect every sensitive and confidential information you share with us. We will always seek your consent before releasing any of such information to a third party except if it is required by our regulators or the law enforcement agent. They include financial institutions you permit us to deal with and other third-party service providers that provide certain specialized services for us. We will ensure that we execute a Non-Disclosure Agreement with these service providers to protect our customers’ data. For further information about our privacy principles: To request access to, or correction of your personal information, or to make other inquiries regarding your personal information, you may send an email to us at dpo@reliancegroup.ng or info@reliancemfbank.com or by writing to: About Cookies Cookies are text files of information created or updated, which are saved on your device or computer when you visit a website. They are stored in your browser and enable a site to ‘remember’ some information between pages or visits. Cookies are used by web servers to identify and track users as they browse through different pages on a website, and to identify users returning to a website. Types of Cookies 1. Session/Temporary Cookies: aid our websites to recognize you and the information provided when you browse through our website. It expires when you end the session by either leaving the site or when web browser is closed. 2. Persistent/Permanent Cookies: consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain in use until its expiration date or you delete it. Cookies on our Website We use both Temporary/Session Cookies (which expire once you close your web browser) and Permanent/Persistent Cookies (which stay on your device until you delete them). They are used to enhance the underlisted: How We Use Cookies Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on this website include those that are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies) and remember your choices (functionality cookies). We may use the information we obtain from your use of our cookies for the following purposes: Third-party cookies We also use cookies provided by trusted third parties to give you a lasting experience. The following section details which third-party cookies you might encounter through this site. Reject Cookies You have the right to reject these cookies by clicking Reject on the Preference setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that rejecting these cookies may affect the functionality of this and many other websites that you visit. Rejecting cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not Reject cookies. Based on the type of engagement you have with us on our website, we process various categories of your data through embedded applications or codes (which are in some cases called “cookies”) on our website. This may process your pattern of engagement with our website and thereby create automated responses and notifications that seem most likely to suit your interest. We accept your continued engagement with our website as your CONSENT to the processing of your personal data. We use cookies to enhance your browsing experience, content, and analyze our traffic. By clicking “Accept All”, you consent to the use of our cookies. What Constitutes Your Consent? In a situation where the processing of your Personal Data is based on consent, the Bank shall endeavor to obtain the requisite consent at the time of collection of the Personal Data. In this instance, you consent to the processing of your Personal Data when you access our platforms, or use our services, content, features, technologies or functions offered on our website or other digital platforms. You have the right to withdraw your consent at any time but such withdrawal will not affect the lawfulness of processing based on consent given before its withdrawal. The Bank shall take appropriate measures to ensure that your Personal Data is only processed for the minimum period necessary in line with the purposes set out in this Notice or as required by applicable laws, until a time it is no longer required or has no use. Once your Personal Data is no longer required, we will adhere to global best practices in ensuring they are destroyed safely and securely. Customize Consent Preferences We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below. The cookies that are categorized as “Necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site. We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent. You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience. Necessary Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data. Functional Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features. Analytics Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. Performance Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Advertisement Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns. Individual Privacy Rights We collect Personal Data only for the purposes identified in this Policy and such information cannot be reused for another purpose that is at variance with the original purpose. Under the Nigeria Data Protection Acts 2025, you can exercise the under-listed Rights with respect to your Personal Data with The Bank: The Personal Data that We Collect When you create an account with us, request for further information about our products, fill a form, apply for a job through our website, or subscribe to newsletters on our website, we are collecting your Personal Data for legitimate purposes to enable us give you financial services and products that suite your need. We may also automatically collect some technical information when you visit our website such as your IP address, and information about your visit, such as the pages that you viewed. This information helps us understand customer interests and helps us improve our website. When you visit our site, the pages that you look at, and a short text file called a cookie, are downloaded to your computer. By visiting and using our website, you agree to our use of Cookies in line with The Bank’s policies. For more details about Cookies, please read our Cookies Policy. What do we use your Personal Data for? The Bank uses information collected from your Personal Data to communicate with you (including sending marketing or promotional materials to you), provide you with further information about our products and how we can serve you better, or request for financial services, process your application for employment with The Bank or to fulfill our contractual obligations with you. We may also process your Personal Data to comply with the provisions of applicable laws. Alteration of Privacy Policy The Bank reserves the right to alter the foregoing policy for the purposes of advancing data privacy rights, public interest or complying with lawful directives of the Federal Government – in line with the safeguards under the NDPA and the 1999 Constitution of the Federal Republic of Nigeria. Also due to constant changes in technology and regulatory requirements, we may need to change our privacy policies or update this Notice from time to time. You will always be able to find the most recent version of our updated privacy policy on this site. Under what circumstances will Reliance Microfinance Bank Limited contact me? In as much we would not like to intrude into your privacy, we would not to ask irrelevant or unnecessary questions anytime we engage you and any information provided will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure Contact & Communication For further information on this Notice, or if you wish to contact our Data Protection Officer, kindly address your request to dpo@reliancegroup.ng or info@reliancemfbank.com or by writing to: Remediation You can also contact the Nigeria Data Protection Commission if you have any questions relating to the processing of your personal data by The Bank. Contact the DPSU via this link: dpo@ndpc.gov.ng Why does Reliance Microfinance Bank Limited need to collect and store personal data? The Bank will need to collect personal data, to enable us to provide personalized financial services to you. When you sign up for any of our Online Solution or services or promotions that requires registration, the Bank will request for your personal information (such as your name, phone number, Bank Verification Number (BVN), email address, Gender etc.). For certain services, such as account opening, your debit, payment services etc. Typically these informations are not stored and when we do, if there is a need to store the data it is encrypted on secure servers. The technology may compare the information you provided with the one on the bank database or third parties for transaction verification and authentication purposes in order to provide you with a better experience and to improve the quality of our services. The Bank will ensure global best practices are adhered to in ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. For marketing purposes, Reliance Microfinance Bank Limited would contact you to seek for your additional consent in this regard. Will Reliance Microfinance Bank Limited share my personal data with anyone else? Reliance Microfinance Bank Limited will only share personal information with third parties under the following limited circumstances: Log information When you access Reliance Microfinance Bank Limited services, our servers automatically record information that your browser sends whenever you visit a website. User communications When you send emails or other communications to Reliance Microfinance Bank Limited, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. For more information and details on any of our product and services, please contact our customer service representative today on: +234-908-537-2380 Data Protection & Privacy Policy
S/N
Purpose of Collection
Type of Data Processed
Purpose for Processing
Legal Basis for Processing
1
Customers
Name, Date of Birth, BVN, NIN, Marital Status, Age, Passport No, Driver’s License
Regulatory compliance i.e. KYC, Identity verification, Screening against Sanction List.
1. Contract Requirement,
2. Account management (opening, maintaining, and servicing your account)
3. Regulatory compliance (reporting to financial regulators, fraud prevention, and anti-money laundering checks)
2
Website
Name, Phone number, company, email, location, Unique ID, IP address, online activity
Identification purpose and traffic on website.
Consent Required
3
Employment
Name, Phone, Email Address, Contact Address, Sex, Date of Birth, passport, medical record, educational record.
Employment Purpose
Contract. This is the major lawful basis. Some instances may involve other lawful basis such as consent, vital interest or legal obligation.
4
Security
Name, Phone, Email Address, Contact Address, Sex, Date of Birth and passport.
Security
Legal Obligation. For safety and security of lives and property. Some may involve legitimate interest or public interest where analytics are tailored towards crime prevention.
5
CCTV
Capture individuals on video footage
For security monitoring and safety of stakeholders
Security: Public safety and security of bank assets.
We respect your privacy.
• The Nigeria Data Protection Acts (NDPA)
• The General Data Protection Regulation (GDPR)
The Data Protection Officer
Reliance Microfinance Bank Limited
9B, Alhaja Kofoworola/Olu-Akerele Street
Obafemi Awolowo Way, Ikeja
Lagos, Nigeria.
i. Track your navigation through our website.
ii. Identify your computer when you visit our website.
iii. Improve the website’s usability i.e. our Live Chat application to answer questions you have in real-time.
iv. Track which of the area of the website is appealing to you (your preference for product improvement).
v. Analyze our website – Traffic (i.e. how many people visit us each day) for website administration.
vi. Targeting cookies is to give you best experience.
The Data Protection Officer
Reliance Microfinance Bank Limited
9B, Alhaja Kofoworola/Olu-Akerele Street
Obafemi Awolowo Way, Ikeja
Lagos, Nigeria.
